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Customer Service

For Questions About Products
Browse our on-line catalog or search using the Search field at the top right of each page. A lot of information can be found in the red tabs at the bottom of the item's page.
  Maintenance Tips and Techniques
For Maintenance Tips, Steps, or Techniques, go to Airgun Resources and look for "Airgun Maintenance".
For Questions About Your Order
Click Account at the top right of the screen..
  Operation Manuals
For a list of down-loadable operation manuals, go to Operation Manuals.


Safety Recalls

For P5 Recall Information click here - April 2008

Quick Tips for Airguns

Some quick tips for airguns having to do with usability and safety.

Gunsmith Service & Repairs

Contact the Umarex USA Service Dept by e-mail or phone (479) 646-4210 ext 7 with questions regarding airgun repairs. Airguns requiring service will be issued an RA # (Return Authorization Number) which is to be written boldly on the box. Include a note that lists the following: Name, address, phone #, brief explanation of gun problem, and the quoted estimated cost of repairs if applicable. We will call you when work is completed and payment (if applicable) can be made with a credit card over the phone. You are also welcome to pay with a money order.

Umarex USA
Attn: Service Dept
7700 Chad Colley Boulevard
FORT SMITH, AR 72916

Airgun Parts

Umarex USA maintains an inventory of airgun parts for most of our cataloged airguns as well as many older model RWS rifles. Parts are not available for sale via our website. Individuals are welcome to order over the telephone, 479-646-4210 ext 7. You can view exploded parts drawings here. Note that we do not offer parts drawings for all air gun products. Parts are not sold to Dealers, Distributors, or Gun Repair Centers. We accept Visa, Master Card, money order, or personal check.

Attn: Service Dept
7700 Chad Colley Boulevard
FORT SMITH, AR 72916
Note: Disassembling your airgun may void your warranty. If you are uncertain of your warranty, please consult the warranty that came with your airgun or call our Service Dept.
 

Warranty Claims

UNITED STATES CUSTOMERS:
Call Umarex USA at (479) 646-4210, ext. 7. If it is determined a return is necessary, you will be issued a Return Authorization Number. Write this number boldly on the box. Include your name, address, phone number and original receipt with the product. (no hand written receipt) Return prepaid to:

Umarex USA
Attn: Service Dept
7700 Chad Colley Boulevard
FORT SMITH, AR 72916

REPAIR INFORMATION FOR CANADIA CUSTOMERS:

Consumers requiring Warranty Repair:

For warranty repair please call Umarex USA Service Dept (479-646-4210 X507) to receive a Return Authorization (RA) number. You will then be provided with the address of an authorized repair facility in Canada. Shipping charges to the repair facility are not covered under warranty. A copy of your original computer generated cash register receipt (no hand written receipts), a note detailing the particular issue with the gun, and your contact information must be included with the package. Please write the RA# on this note and on the outside of the package.

Consumers requiring Non-Warranty Repair:

Consumers may contact the repair centers listed below for servicing of Umarex USA airguns.

D&L Airgun: D&L has no facility in which to test accuracy
19909 73A Avenue
Langley, BC V2Y1R9
604-533-3556
John Siba   dlairgun@shaw.ca
Airsoft – No
Straighten barrels - No

R&R Airgun Repair
Box 4004
Stonewall, MB R0C 2Z0
204-467-2294
Rob Mazur inthemarsh@hotmail.com     
Airsoft – Yes
Straighten barrels - Yes

Army Surplus & Adventure Outfitters
(KWK Airsmithing)
86 Princess St
Kingston, ON K7L 1A5
613-546-0305    
Kyle Kincaid  kkincaid67@hotmail.com
Airsoft – Yes
Straighten barrels - No

Section 8 Sports
428 13 Street North
Lethbridge Alberta T1H 2S2
403-380-3495
section8@shockware.com
Repairs all UUSA product including the Regent 1911 .45
Straighten barrels – Yes

Pro-Nature Sports Inc,
305 Rte 116 Ouest
Plessisville,QC G6L 2Y2
819-362-8383
achatpronature@bellnet.ca

Warranties do not cover shipping charges of defective product to Umarex USA or their repair centers. You are responsible for these charges. You must have an RA (Return Authorization) Number marked on your package. For other items covered, or not covered by your warranty, consult the warranty that originally accompanied the product when new or contact Umarex USA's Service Department.

Shipping and Returm Policy 

Please see Umarex USA's Shipping and Returns Policy page for a detailed explanation of shipping and return policies for products shipped from us.