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For Questions About Products
Browse our on-line catalog or search for the item in question. A lot of information can be found in the red tabs at the bottom of the item's page. For additional information you may contact us by e-mail. | | Maintenance Tips and Techniques
For Maintenance Tips, Steps, or Techniques, go to Airgun Resources and look for "Airgun Maintenance". | For Questions About Your Order
Log-in to My Account or call 1-479-646-4210 ext. 7. | | Operation Manuals
For a list of down-loadable operation manuals, go to Operation Manuals. |
Safety Recalls
For P5 Recall Information click here - April 2008
Quick Tips for Airguns Some quick tips for airguns having to do with usability and safety.
Gunsmith Service & Repairs
Contact the Umarex USA Service Dept by e-mail or phone (479) 646-4210 ext 7 with questions regarding airgun repairs. Airguns requiring service will be issued an RA # (Return Authorization Number) which is to be written boldly on the box. Include a note that lists the following: Name, address, phone #, brief explanation of gun problem, and the quoted estimated cost of repairs if applicable. We will call you when work is completed and payment (if applicable) can be made with a credit card over the phone. You are also welcome to pay with a money order. Umarex USA
Attn: Service Dept
7700 Chad Colley Boulevard
FORT SMITH, AR 72916
Airgun Parts
Umarex USA maintains an inventory of airgun parts for most of our cataloged airguns as well as many older model RWS rifles. Parts are not available for sale via our website. Individuals are welcome to order over the telephone, 479-646-4210 ext 7. You can view exploded parts drawings here. Note that we do not offer parts drawings for all air gun products. Parts are not sold to Dealers, Distributors, or Gun Repair Centers. We accept Visa, Master Card, money order, or personal check.
Attn: Service Dept
7700 Chad Colley Boulevard
FORT SMITH, AR 72916
Note: Disassembling your airgun may void your warranty. If you are uncertain of your warranty, please consult the warranty that came with your airgun or call our Service Dept.
Warranty Claims
UNITED STATES CUSTOMERS:
Call Umarex USA at (479) 646-4210 and ask for the Service Department. If it is determined a return is necessary, you will be issued a Return Authorization Number. Write this number boldly on the box. Include your name, address, phone number and original receipt with the product. (no hand written receipt) Return prepaid to:
Umarex USA
Attn: Service Dept
7700 Chad Colley Boulevard
FORT SMITH, AR 72916
CANADA CUSTOMERS:
For Warranty Repair: Please call Umarex USA Service Dept (479-646-4210 x7) to receive a Return Authorization (RA) number. You will then be provided with the address of an authorized repair facility in Canada. Shipping charges to the repair facility are not covered under warranty. Shipping charges from the repair facility back to the consumer are listed in the warranty documents included with the gun. A check for the appropriate amount of S&H must accompany the gun to the repair facility. A copy of your original purchase receipt (no hand written receipts), a note detailing the particular issue with the gun, and your contact information is to be included with the package. Please write the RA# on this note and on the outside of the package.
For Non-Warranty Repair: Consumers may contact the repair centers listed below for servicing of Umarex USA airguns. D&L Airgun
19909 73A Avenue
Langley, BC V2Y1R9
604-533-3556 R&R Airgun Repair
Box 4004
Stonewall, MB R0C 2Z0
inthemarsh@hotmail.com
204-467-2294 Army Surplus & Adventure Outfitters
(KWK Airsmithing)
86 Princess Street
Kingston, ON K7L 1A5
613-546-0305 Section 8 Sports: (RAM guns only .43 caliber)
428 13 Street North
Lethbridge, Alberta T1H 2S2
403-380-3495 Warranties do not cover shipping charges of defective product to Umarex USA or their repair centers. You are responsible for these charges. You must have an RA (Return Authorization) Number marked on your package. For other items covered, or not covered by your warranty, consult the warranty that originally accompanied the product when new or contact Umarex USA's Service Department.
Shipping and Returm Policy Please see Umarex USA's Shipping and Return Policy page for a detailed explanation of shipping and return policies for products shipped from us.
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