Browse our on-line catalog or search using the Search field at the top right of each page. A lot of information can be found in the red tabs at the bottom of the item's page. Or visit our product catalog page.
For Maintenance Tips, Steps, or Techniques, check out the "Airgun Advice" section of our blog.
Click Account at the top right of the screen.
(Found by hover/clicking on the person icon)
For a list of downloadable product manuals, go to Product Manuals.
For more information on active product recalls, click here.
Contact the Umarex USA Service Dept by email or phone (479) 646-4210 ext. 7 with questions regarding airgun repairs. Airguns requiring service will be issues an RA # (Return Authorization Number) which is to be written boldly on the box. Include a note that lists the following: Name, addresss, phone number, brief explanation of gun problem, and the quoted estimated cost of repairs if applicable. We will call you when work is completed and payment (if applicable) can be made with a credit card over the phone. You are also welcome to pay with a money order.
Umarex USAUmarex USA maintains an inventory of airgun parts for most of our cataloged airguns as well as many older model RWS rifles. Parts are not available for sale via our website. Individuals are welcome to order over the telephone, (479) 646-4210 ext. 7. Parts are not sold to Dealers, Distributors, or Gun Repair Centers. We accept Visa, Master Card, money order, or personal check.
Umarex USACall Umarex USA at (479) 646-4210 ext. 7. If it is determined a return is necessary, you will be issued a Return Authorization Number. Write this number boldly on the box. Include your name, address, phone number and original receipt with the product (no hand written receipt). Return prepaid to:
Umarex USAFor warranty repair please call Umarex USA Service Dept, (479) 646-4210 ext. 7, to receive a Return Authorization (RA) number. You will then be provided with the address of an authorized repair facility in Canada. Shipping charges to the repair facility are not covered under warranty. A copy of your original computer generated cash register receipt (no hand written receipts), a note detailing the particular issue with the gun, and your contact information must be included with the package. Please write the RA # on this note and on the outside of the package.
Consumers may contact the repair centers listed below for servicing of Umarex USA airguns.
Airsoft: No
Straighten Barrels: No
Airsoft: Yes
Straighten Barrels: Yes
Airsoft: Yes
Straighten Barrels: No
Repairs all UUSA products including the Regent 1911 .45
Straighten Barrels: Yes
Warranties do not cover shipping charges of defective product to Umarex USA or their repair centers. You are responsible for these charges. You must have an RA (Return Authorization) Number marked on your package. For other items covered, or not covered by your warranty, consult the warranty that orignally accompanied the product when new or contact Umarex USA's Service Department.
Please see Umarex USA's Shipping and Returns Policy page for a detailed explanation of shipping and return policies for products shipped from us.
