Introduction to the Gunsmith’s Bench
Editor’s Note: This articles comes directly from gunsmiths who work at Umarex USA.
Have you ever shipped a gun to a manufacturer for service?
It’s easy to overlook basic common sense and gun handling rules when you’re anxious to get your gun back in working order. Many of you will appreciate the “alarm” among our service team when last month we received a package containing a rimfire rifle with a live round in the chamber. Yes, it actually happened. Calls were made immediately, apologies were given, but what was done was done. Thankfully, no one was injured as the gun passed many hands during its travel. Can you imagine how many people were put in harm’s way or who may have been injured if the gun had accidentally discharged?
That aside, here’s a quick glimpse of our service department:
When you first call Umarex USA for service you’ll reach one of our gun techs who will provide you with technical assistance as needed. They are well trained professionals who pride themselves in making certain that you receive prompt, courteous and knowledgeable service. They have gun schematics digitally available at the click of a mouse for quick reference and utilize a state-of-the-art phone system that allows us to monitor and measure phone traffic and response. We know that you want a live person when you call, so we monitor our statistics—in fact, we achieved a 96.4% live answer rate during the month of August which we feel is quite exceptional.
If you have to ship a gun to us, a gun tech will provide you with a return authorization number and it will be opened in our new gun repair facility led by our Master Gunsmith, Danny. He’s approaching 40 years of gunsmithing experience and has accumulated a wealth of knowledge over a lifetime of honing his skills. Our entire team of gunsmiths are steadily expanding their own knowledge encouraged by Danny’s true passion for gunsmithing and his encyclopedia-like knowledge base on guns.
Expert and efficient assistance and repairs are top priority for us. Our entire service team takes great pride in performing quality work. Our turnaround time for a gun repair is 72 hours with most being completed within 48 hours of receipt. We receive many positive comments about our turn time and appreciate each one as we learn that they anticipated a wait of six to eight weeks which is typical for most gun repair facilities.
We can be reached between the hours of 8 AM and 5 PM CDT. Please feel free to call us any time at (479) 646-4210 option 7 if you have a question about one of our products or send us an email via our contact us page.
And remember, if you ship a gun to us, make sure there is no ammunition anywhere in the gun or in the package and it’s a good idea to remove any sighting devices as well.